FAQ
Frequently Asked Questions
Everything you need to know about shopping with Rosetta.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Delivery times may vary depending on your location and current demand. You will receive a tracking number by email once your order has been dispatched.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also visit our tracking page at any time ( In menu) to check the status of your delivery.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please contact us a shoprosetta.help@gmail.com
How do i find my size?
Each product page includes a size guide to help you find the best fit. If you are between sizes, feel free to reach out.Β
What payment methods do you accept?
We accept all major credit and debit cards, as well as Klarna and other payment methods available at checkout. All transactions are secured and encrypted.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of being placed. After that, your order will have entered processing and we may not be able to make changes. Please contact us as soon as possible at shoprosetta.help@gmail.com
Do you ship internationally?
Yes, we ship worldwide. We offer free international shipping, however delivery times vary by destination.
I received a wrong or damaged item - what do I do?
We are so sorry to hear that! Please contact us within 48 hours of receiving your order atΒ shoprosetta.help@gmail.comΒ with your order number and a photo of the item, and we will make it right.